Faqs By 

We ship worldwide without exception. Please note the shipping times

Germany 1-2 days
Austria 1-3 days
Switzerland and Lichtenstein, Netherlands, Belgium 3-5 days (mostly faster)
United Kingdom 5-10 days (usually faster)
Europe (without islands) 5-15 days (usually faster)
Rest of Europe 5-25 days (usually faster)
Worldwide USA - Japan - 5-12 days (usually faster)

If you have created a customer account with us, you will see the tracking code in your orders in the customer account at any time, and you will also receive an email from us with the code after shipping.

This also applies to guest orders!

information in your account or shipping Faqs

We always send all of our shipment neutrally, without advertising tape and absolutely discreet!

You can have your order delivered to any Packstation as you like:

It is important to note: In the street address: specify the packing station
In the additional address: below your DHL number without this, shipping is not possible

You can find your Packstation login here,
You can find your DHL Packstation location here

It is important to pay attention to the correct packing station and the correct postcode

Company addresses:

Please indicate the respective name at the company or front door, otherwise DHL cannot deliver.

Important: If the delivery is in your work, at a kiosk or at a company, please give it to the DHL courier urgently, only do what is on the address label, nothing else!

We are not interested in this and we do not pass on any data, it simply serves a clean delivery (thanks :-))

Otherwise it can simply happen that the shipment comes back and this incurs costs of returning the DHL, and we don't think that is necessary, because you want your package quickly

(NOT TO BE DETERMINED AT RETOURE ADDRESS, NO NAME APPEARS ON THE BELL BELL AND MAILBOX RETURN COSTS AND NEW SHIPPING COSTS, DHL CALCULATES A PACKAGE AMOUNT OF 10.00 EUR, WE MUST HAVE CALCULATE - please state the address exactly !!)

Change Address

If you want to change your address, please send us the new address by email: Important, this must be done before shipping, after that we cannot change it

Mailbox or post warehouse

A dispatch to post office boxes and post warehouse (except Switzerland) is not possible because we always send our packages as an insured package


We always send all of our packages neutrally, without advertising tape and absolutely discreet!

Versandkostenfrei ab 55 Euro innerhalb Deutschland und Österreich

Versandkostenberechnung Basic Land Versand bis 1,00 kg Versand 2 kg Versandzeit 4,90 € 500g 6,90 € 1 kg FROM 180 EUR FREE 3-5 Tage Schweiz Swiss 6,90 € 500g 9,90 € 1 kg FROM 180 EUR FREE 3-5 Tage 6,90 € ab 55 € = 0 € - 1-2 Tage 6,90 € ab 55 € = 0 € - 1-2 Tage 16,90 € FROM 180 EUR FREE 7-10 Tage Nachnahme: bis 55 € = 6 € Versandkosten + 6,90 € Nachnahme Gebühr Nachnahme: ab 55 € = 0 € Versandkosten + 6,90 € Nachnahme Gebühr Wir bieten dir einen bequemen und easy Rückversand an! Erst wenn Du zufrieden bist, dann sind wir es auch, alles ganz enspannt!