🐯 FAQ - Questions that roar more often than they whisper 📥

Didn't receive an email?

➡️ Check your spam folder
➡️ Or check your account under "Orders"
➡️ Still unsure? Write to us - we'll check it for you straight away.

📦 How long does shipping take?

Germany: 1-2 working days
Austria: 2-3 working days
Switzerland: 2-4 working days
Worldwide: 4-10 working days

📦 Express? Goes on request - often the next day with you.

🔐 Forgot your password - what to do?

Click on "Forgot password" in the login - you will receive a link by email.

🚚 Where is my parcel?

You will receive a tracking number from EasyPost as soon as your parcel goes out.
This allows you to see exactly where it is purring or roaring.
(Tip: sometimes the system takes until the evening to display)

🎁 How will my parcel be packed?

Discreetly. Always.
Neutral packaging
No indication of contents or sender
Everything stays clean on the account statement too

💳 What payment methods are available?

Bank transfer
Klarna Sofort
Credit card (Visa, Mastercard) with exceptions
Cash on delivery (only in Germany)

✅ Secure & SSL-encrypted - just tigerproof.

🧾 Can I order without a customer account?

Of course you can. You can also order as a guest - very easy. However, you won't have access to tracking and other data.
If you order often, it's worth having an account - it saves time when logging in.

🔁 How does the return process work?

You have 14 days. Important:
Only unopened, unused goods
Poppers & opened toys are excluded for hygienic reasons
Money back? → Do you pay return postage
Voucher? → We will pay the postage

💡 Write to us beforehand - we make it fair & easy.

🕵️ Is my purchase really anonymous?

Yes - absolutely.
No erotic references
No data sales
GDPR-compliant
Your secret stays with you

📱 How can I contact you with questions?

📱 WhatsApp: icon at the bottom left of the homepage
📧 Email: email at the bottom right
We answer quickly - without blah blah blah.

🎉 Are there any discounts or promotions?

Sure - regularly in the:
Newsletter
Instagram
Directly in the store
Only wild things. No spam.

🐾 What is special about Tigerversand?

We are not a corporation, but a small, wild pack with a heart.
Fair prices
Awesome products
Honest tone
No empty marketing blah-blah

📩 No email? Write to us - we'll be happy to help.

🎟️ Voucher code - where to enter?

In the shopping cart at the top - just before you pay.
Tip: Note that the code is case-sensitive.
If there's a problem → get in touch with us.

✏️ Change order - is that still possible?

Yes - but only as long as it has not yet been sent.
You want to change, delete or add something?
➡️ Report immediately:
📱 WhatsApp | 💬 Live chat | 📧 email bottom right
If the package is already out, our return system will take effect.

🛒 Can I also order items that are not in the store?

Yes - we often have more in stock than is visible.
If you're looking for something specific → just ask us.
Contact form, chat or WhatsApp - we'll get back to you.

🧾 Can I pre-order items that are sold out?

Generally no - but if you want something urgently:
➡️ Write to us. We'll make a note for you or let you know as soon as the item is back in stock.

💻 Can I only order online?

Yes - fast, convenient & secure.
You will receive an email confirmation immediately after your order.
📩 Important: Please enter a valid email address.